1. What information do
we collect?
LTC Connection, LLC may collect personal information from you
relating both to your identity and personal preferences. This
information may be shared with The Corporation for LTC Certification.
LTC Connection, LLC will endeavor only to collect such information
as is necessary for the stated purpose for which we are collecting
the information. For example, if you subscribe to My CLTC Assistant™
LTC Connection, LLC will require your personal information so
that we can send you your login information and obtain payment.
There are a number of different ways that we may collect personal
information from you:
Communications from you
You may contact us providing your name and contact details and
any other personal information contained in your message.
Customer Support
You may contact us in respect of technical assistance you require
in respect of our products or information that you would like
to receive relating to our products.
Email/Direct mail campaigns
From time to time we may contact you directly by mail, email
or telephone informing you about upgrades, new products, promotions
or special offers that you may be interested in.
Newsletters
We may send out newsletters to our customers providing them
with articles and information which we believe may be of interest
to you.
Registration of Products
Upon registration, you will be asked to provide certain information
so that we can record you as the subscriber to My CLTC Assistant™
to help us in providing you with service and information. We
require that you provide certain contact information.
Surveys
From time to time we may conduct surveys in respect of our products
and services. Participation is optional.
Aggregate Information
Whenever you enter our website, our web server automatically
collects and aggregates information in respect of your visit.
This information includes URLs or domains of referring websites,
browser type, operating system, the pages that you access and
the date and time of your visit. In general this aggregate information
will not identify you personally. If we do correlate such information
to you, we will treat it in accordance with this policy.
2. Purposes for which we
use information:
LTC Connection, LLC may gather personally identifiable information
about you, ONLY if you voluntarily choose to provide it yourself
(for example: while submitting certain forms in or through the
Website). If you choose not to provide required information,
LTC Connection, LLC may not be able to comply with your request
or provide certain services.
Product Registration
Information you provide upon registration will be used to keep
a record of your purchases and will assist in providing assistance
if you contact our customer support service. We will also use
this information to inform you of any upgrades, new products
or promotions that may be of interest to you.
Information in respect of LTC
Connection, LLC Products
It is important for us to receive feedback from our customers
and any features they would like to see in future products.
We may contact you to ask you about our products and also to
inform you of upgrades, technical issues, promotions and new
products that you may be interested in.
Internal Analysis
We may use the information you provide us with for our own internal
statistical and analytical purposes, to evaluate and profile
customers, including customer preferences and purchasing trends,
which we may use for marketing purposes and in respect of operations
and development.
Updating information
We may contact you to ensure that the information we have in
our records is still correct and to add additional information
to complete your profile.
3. Sharing of information
with third parties.
We may use outside vendors to process payment from
customers.
Please be aware that this Privacy Policy does not cover the
information practices exercised by other provides of products
or services, advertisers, other web-sites or any other third-party
which may be involved in or linked to LTC Connection LLC’s business.
This privacy statement does not cover the information practices
of those Web sites linking information. Your personal information
may be subject to different privacy practices exercised by other
providers, and LTC Connection, LLC is not responsible for the
privacy practices exercised by any such providers. If you would
like more information about this practice and to know your choices
about not having this information used by these companies, please
visit these providers individually to learn more about how they
handle privacy.
Legal Disclaimer
Although we make every effort to preserve user privacy, we may
need to disclose personal information when required to do so
by law or necessary to comply with a current judicial proceeding,
a court order or legal process served on our Website.
4. Security.
We use commercially reasonable efforts to ensure that your information
is stored and maintained in a secure environment. We have implemented
procedures to ensure that your information is only made available
to such designated staff as necessary to carry out the stated
purposes that we have communicated to you.
SSL Encryption
Order information received by LTC Connection, LLC, including
credit card information, is encrypted using Secure Sockets Layer
(SSL). This ensures that your information is secure as it is
sent over the Internet to our server.
5. Cookies.
We may make use of "cookies" on our website. A cookie
is a small text file that can be placed and stored on your computer's
hard disc when you visit a website for record keeping purposes.
A cookie itself is not designed or intended to read any information
from a user's computer (other than the contents of the cookie);
rather, it is an identifier used by the Web site that originally
placed it on your hard drive. The actual contents of the cookie
information can be retrieved by the same server to identify
the computer and subsequently to customize, monitor, or regulate
the use of a site based on information stored on the host server.
Therefore, cookies only identify the user's computer to the
Web site which may correlate other information, including personally
identifying information, with the cookie.
We use cookies to allow us to automate
access and the data entry functions of our website such as to
correlate online ordering information for purchases you may
make while at the website (if any), tailor our website to your
preferences or interests, or customize promotions or marketing.
In addition, cookies allow us to track use of our website to
determine those areas which are useful or popular and those
that are not thereby enabling us to improve and update our website
effectively.
Most web browsers can either alert
you to the use of cookies or refuse to accept cookies entirely.
If you are not sure how to do this or whether you have this
option you should consult the documentation that accompanied
your web browser. You should be aware that if you elect not
to accept cookies, some parts of the website may not function
properly or permit access.
6. Links.
We may offer links from our website to other websites which
may be hosted by our partners or by unrelated companies which
we think may be of interest to you. Such websites are not governed
by this privacy policy and LTC Connection, LLC makes no representation
as to their practices for dealing with your personal information.
We recommend that you check the privacy policy of any website
at the beginning of your visit.
7. Chat rooms and newsgroups.
My CLTC Assistant™’s website may have chat rooms, newsgroups,
or other forums which permit individuals to interact online.
Any information you transmit online in such forums will be made
public and LTC Connection, LLC cannot control nor is it responsible
for the use any third parties may make of such information.
8. Children.
This site is a general audience site which is neither designed
nor intended to collect personal information from children who
are under the age of 13. In order to ensure compliance with
the provisions of the Children's Online Privacy Protection Act
children under the age of 13 should not provide any personal
information to this site. We ask that parents supervise their
children while online.
9. Access, modification
and accuracy of information.
We take reasonable steps to ensure that the information that
we receive from you is accurate and kept up to date. You have
the right to access your information to verify the information
that we have collected in respect of you. You also have the
right to request that your information be modified or deleted,
including any changes to any consents that you may have given
in respect of us contacting you relating to information that
you receive from us. You may also ask at any time that your
preferences as to the type of communications that you receive
from us are modified in order to stop receiving them or to be
added to our mailing list. We will endeavor to deal with all
such requests for access and modifications in a timely manner.
We will not be able to comply with requests in respect of information
that we may have archived as part our business operations.
10. Retention and storage
of information.
We will retain your information for a reasonable time to permit
us to use it for the purposes that we have communicated to you.
We may use the services of third
party companies to physically collect and store your information
on our behalf. Any such companies will have to comply with the
terms of this policy.
11. Changes to Privacy
Policy:
We may change the terms of this privacy policy from time to
time in order to reflect our practices and provide greater protection
for your information. Any change to this policy will be clearly
displayed on this website. Any changes to this policy will not
have retrospective effect. Information collected by us will
be dealt within accordance with the provisions of our policy
which were in effect at the time of collection.
12. Business transfers.
The information that is collected by LTC Connection, LLC is
considered to be an asset. In the event that LTC Connection,
LLC , any affiliated company, division or portions of its assets
are acquired by another company, such information may be one
of the transferred assets. We will take reasonable steps to
place a notification of such a transfer on our website.
13. Acceptance of terms.
By using our services, accessing our website or purchasing our
products you are consenting to the practices relating to information
collection and use that are described in this policy.
14. Contact us.
Any requests for access to your information, modification of
your information or questions in respect of this policy should
be sent to the following email address cltcsupport@ltcconnection.com
